Refund policy

Last Updated: June 4, 2026

At Floofbath, we want you and your pet to be completely happy with your purchase. If for any reason you are not satisfied, we offer a 33-Day Return & Refund Guarantee subject to the terms below.

1. 33-Day Return Guarantee

You may request a return within 33 days of receiving your order.

To be eligible for a return, the item should be:

  • In its original condition

  • Unused or only reasonably handled for inspection

  • Clean and free from damage caused by the customer

  • Returned with its original packaging and accessories where reasonably possible

  • Accompanied by your order details or proof of purchase

Our 33-day guarantee is an additional benefit provided by Floofbath and does not limit any statutory consumer rights that may apply to your purchase.

2. Items That Cannot Be Returned

For hygiene, safety, or other legitimate reasons, certain products may not be eligible for return once opened, used, or unsealed where applicable.

This does not affect your statutory rights where a product is faulty, defective, not as described, or otherwise does not meet applicable legal requirements.

3. Faulty, Damaged or Incorrect Items

If your order arrives:

  • Damaged

  • Defective

  • Faulty

  • Missing parts

  • Different from what you ordered

please contact us as soon as reasonably possible at:

hello@floofbath.com

Please include your order number and, where helpful, clear photographs or video showing the issue.

We will review the issue and may offer a replacement, repair, or refund depending on the circumstances and your applicable consumer rights.

4. Change of Mind

If you simply change your mind about your purchase, you may request a return within our 33-day return period, provided the product meets the applicable return conditions.

For UK customers, statutory cancellation rights may provide a separate 14-day cancellation period for qualifying online purchases.

5. How to Request a Return

To request a return, email:

hello@floofbath.com

Please provide:

  1. Your full name

  2. Order number

  3. Item(s) you wish to return

  4. Reason for the return

  5. Photos, if the item is damaged or defective

Our customer support team will provide the appropriate return instructions.

Please do not send an item back before contacting us, as an incorrect return address may delay the processing of your return.

6. Return Shipping

For a change-of-mind return, the customer may be responsible for the cost of returning the item unless otherwise stated by Floofbath or required by applicable law.

If the item is faulty, damaged, incorrect, or not as described, Floofbath will handle the return in accordance with applicable consumer law.

7. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will normally be issued to the original payment method.

Refund processing times may vary depending on your payment provider or bank.

Where applicable UK cancellation rights are exercised, refunds will be handled within the legally required timeframe. UK rules generally require refunds within 14 days of receiving the returned goods or appropriate evidence of their return.

8. Partial Refunds

In certain circumstances, a partial refund may be appropriate where an item has been unnecessarily used, damaged, or diminished in value beyond what is reasonably necessary to inspect the product.

Any such deduction will be handled in accordance with applicable law.

9. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, please:

  1. Check your bank account.

  2. Contact your payment provider.

  3. Contact your bank, as processing times can vary.

  4. If you still cannot locate the refund, contact us at hello@floofbath.com.

10. Exchanges

If you would like to exchange an item, contact us at hello@floofbath.com.

Depending on stock availability and the circumstances of your request, we may offer an exchange, replacement, or refund.

11. Order Cancellations

If you need to cancel an order, contact us as soon as possible at hello@floofbath.com.

We cannot guarantee that an order can be cancelled once it has entered processing or shipping.

If the order has already been dispatched, you may need to follow the applicable return procedure.

12. Gifts

If an item was purchased as a gift, the refund may normally be issued to the original payment method used for the purchase.

13. International Returns

Customers outside the UK may be responsible for applicable return shipping costs unless the return relates to a faulty, damaged, incorrect, or misdescribed product or applicable law requires otherwise.

International customers may also be responsible for any customs or import-related costs associated with returning an item where legally permitted.

14. Our Guarantee

Our 33-Day Return & Refund Guarantee is designed to give you additional confidence when shopping with Floofbath.

Nothing in this policy is intended to remove, restrict, or replace any consumer rights that cannot legally be excluded.

15. Contact Us

For all return and refund enquiries, please contact:

Floofbath

Email: hello@floofbath.com

We are happy to help with questions regarding returns, refunds, replacements, or damaged orders.

33-Day Return & Refund Guarantee

Shop with confidence. If you're not satisfied with your purchase, contact us within 33 days of receiving your order and we'll help you with the appropriate return or refund solution, subject to the terms of this policy and applicable law.